community relations - ActionLines

24/7 Community Relations

prospectus community actionlines

ActionLines are manned by Public Relations specialists who understand each project, its sensitivities and politics and can provide quality information to all parties.

Unlike Call Centres that are sales orientated and structured for high call volume, Prospectus Corporate
is structured to handle small call volumes with its
On Call Managers having sufficient knowledge of the clients’ businesses to take appropriate action.

Engineering and construction projects cannot be carried out in isolation to the local community. Too often even projects that enhance quality of life are perceived in a negative light. The ‘Not In My Back Yard’ stance is understandable when communities feel threatened and powerless to object.

But conflict is not inevitable. Communities make informed and reasonable judgments if treated with respect.

Good community relations are about the empowerment
of all 'stakeholders’. It is about mutual respect, with facts replacing rumours and consultations replacing protests. It is because Prospectus understands the need for 24-hour public accountability that is has become a market leader in providing community relations helplines for engineering and construction projects. Prospectus is the public face that is always available.