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FAQ's
about ActionLines |
24/7
Community Relations |
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FREQUENTLY
ASKED QUESTIONS
Why can’t the Site Manager
handle calls from
the public?
Never before has the public been so aware of its rights and
it makes business sense to involve Environmental Health Officers
and civic representatives before problems occur. Without such
premptive courtesies, the public will have no hesitation in
contacting the Media, MPs, councils and lobby groups to persue
a grievance. Managing these problems takes time and commitment,
neither of which Site Managers have as their priority is project
delivery.
Prospectus’ On Call teams have the
PR skills to handle public concerns, regarding every caller
as a stakeholder in the project. Even when handling the illogical,
the unreasonable and the political – all callers are
treated with respect.
It not only pays to
listen, but the feedback can help develop new Key Performance
Indicators and identify training needs.
An analysis of a call log that provides an
insight into key problem areas.
< back
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Tel: 0117
973 4659 |
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Email: enquiries@actionlines.co.uk
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On
Call Manager: 07703 583895
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Our ActionLines are manned
by Public Relations specialists who understand each project.
We act as the interface between the Project Managers and the
community. |
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