FAQ's about ActionLines

24/7 Community Relations

FREQUENTLY ASKED QUESTIONS

What ActionLine numbers are provided?
This depends on the preference of the client.

Examples -

London Underground for its reconstruction work at
   Tottenham Court Road Station is using a freephone number
   - 08080 707 707.

Amey for its rail operations decided to use a memorable
   alpha numeric number - 07000 RAILWAY (=07000 7245929).

Linden Homes for a controversial brownfield development in
   Surrey chose an 0870 prefix. A national rate 0870 number
   was also supplied to Tube Lines for its work on the Jubilee,
   Northern and Piccadilly underground lines.

To maintain the local focus, the Paddington Bridge Project
   (see right) and Croydon Tramlink both diverted spare STD
   extensions on their own switchboards to Prospectus -
   service centre.

In all cases the revenue earning potential of such numbers has been waived, as it sends out a negative message to callers.

So what is the difference?

0870 - The call rate is similar to that of calling a national 01 or 02 prefixed landline.

0844 – Fast replacing 0870 numbers, the call rate is no more than 5p per minute.

0871 – Suitable for business wishing to receive a substantial revenue share and thus not an option for Community Relations HelpLines.

0800 – Free to call.

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